Pamoja Mocambique LDA - Revision history

Fernanda Wynter: /* Company Outline */

2022-06-10T13:29:07Z

Company Outline

Fernanda Wynter at 13:47, 9 June 2022

2022-06-09T13:47:53Z

Celio Barnete: /* Product Profile */

2022-05-31T14:35:04Z

Product Profile

Ranisha: /* Constraints and Recommendations */

2022-05-06T12:54:50Z

Constraints and Recommendations

Ranisha at 13:29, 28 April 2022

2022-04-28T13:29:54Z

Ranisha at 13:35, 27 April 2022

2022-04-27T13:35:08Z

Ranisha: /* Constraints and Recommendations */

2022-04-27T09:22:43Z

Constraints and Recommendations

Ranisha: /* Constraints and Recommendations */

2022-04-27T09:22:31Z

Constraints and Recommendations

Ranisha: /* Company Outline */

2022-04-27T08:35:12Z

Company Outline

Ranisha: /* After Sales Service (Guarantee, Repair, Replacement....) */

2022-04-27T08:32:07Z

After Sales Service (Guarantee, Repair, Replacement....)

@@ Line 10: / Line 10: @@
 '''Countries of Operation''': Mozambique, Sweden and Uganda
-'''Areas of operation''': Nampula province
+'''Regions of operation''': Nampula province
 '''Company Size in Mozambique''': 11-50 staffs

← Older revision		Revision as of 13:47, 9 June 2022
Line 1:		Line 1:
		+	{{Portuguese Version\|Pt/Pamoja_Mocambique_LDA}}
	{{Back_to_Moz_ICS_Hub}}		{{Back_to_Moz_ICS_Hub}}
	{{Back to Mozambique Portal}}		{{Back to Mozambique Portal}}

@@ Line 89: / Line 89: @@
+|
 |Cashew shells
+|8,900.00 Mts
 |Cash payment
 Installements
 |Cash payment or 18 months installment payment. The customers pay a 10% down payment and have a micro loan spread across 18 months to pay back the remaining cost of the stove
+|Yes
 |}

← Older revision		Revision as of 12:54, 6 May 2022
Line 70:		Line 70:

	The PAYGO model will increase the payment flexibility in case of irregular incomes since we know that salaries are sometimes paid late, especially under the current tougher market conditions due to COVID-19.		The PAYGO model will increase the payment flexibility in case of irregular incomes since we know that salaries are sometimes paid late, especially under the current tougher market conditions due to COVID-19.
		+
		+	== Product Profile ==
		+	{\| class="wikitable"
		+	\|+
		+	!Product
		+	!Manufacturer
		+	!Thermal efficiency
		+	!Fuel savings
		+	!Fuel type
		+	!Stove price
		+	!Financing option for end consumers
		+	!Description of the payment option
		+	!Price subsidized (Y/N)
		+	\|-
		+	\| [[File:Pamoja -Smart Stove.png]]
		+	\|African Clean Energy
		+	\|42%
		+	\|
		+	\|Cashew shells
		+	\|
		+	\|Cash payment
		+	Installements
		+	\|Cash payment or 18 months installment payment. The customers pay a 10% down payment and have a micro loan spread across 18 months to pay back the remaining cost of the stove
		+	\|
		+	\|}

	== Further Information ==		== Further Information ==

@@ Line 12: / Line 12: @@
 '''Company Size in Mozambique''': 11-50 staffs
 ==Solutions Offered==
@@ Line 21: / Line 27: @@
 The ACE Smart stove is manufactured at ACE's factory in Maseru, Lesotho. The stove package and its relevant components are then shipped to Pamoja’s warehouse in Nampula where the distribution begins. Pamoja manufactures its “Moro Wakoroxo” fuel locally and has integrated its own fuel distribution value chain.
 Pamoja is currently developing a Carbon financing mechanism to roll-out its concept for more than 200,000 households in Mozambique.

@@ Line 14: / Line 14: @@
 ==Solutions Offered==
-[[File:Pamoja Stove.png|right|325x325px]]
+[[File:Pamoja Stove.png|325x325px|alt=|thumb|Photo Source: BRILHO and SNV programme]]
 Pamoja Mocambique's advanced biomass cookstove business, based in Nampula, is built around the sales of “Moro Wakoroxo”, a cooking fuel locally made from available cashew shells. Pamoja’s Smart Cookstove concept involves the distribution of African Clean Energy's (ACE) hybrid energy system, the ACE Smart stove, that delivers a unique combination of thermal and electrical energy. The system consists of a Tier-4 forced-draft ventilated stove powered by a solar-powered battery that can provide lighting and phone-charging. ACE Smart stove connects with a smartphone App extracting unprecedented data from stove-users about their fuel consumption. From a customer point of view, our products offer access to clean cooking with a clean and sustainable cook fuel, access to basic electricity and access to ICT. This represents a substantial improvement in the life of many Mozambicans.
@@ Line 30: / Line 30: @@
 Pamoja is currently developing a Carbon financing mechanism to roll-out its concept for more than 200,000 households in Mozambique.
 ==Consumer Insights==
-[[File:Pamjoa Stove 2.png|right|440x440px]]
+[[File:Pamjoa Stove 2.png|440x440px|alt=|thumb|Photo Source: BRILHO and SNV programme]]
 Pamoja's target market is specifically focused on low-income households with regular or semi-regular income in peri-urban and urban areas of Nampula. In addition to unstable electricity access, most of these households are typically reliant on charcoal as a cooking fuel. These households typically spend around 1000 MZN per month on charcoal for cooking purposes. Furthermore, with the current global pandemic, there is an immense pressure on the supply of charcoal resulting in rising prices.
@@ Line 49: / Line 49: @@
 ===O&M and After Sales Service (Guarantee, Repair, Replacement....)===
-[[File:Pamoja Stoves 3.png|right|450x450px]]
+[[File:Pamoja Stoves 3.png|450x450px|alt=|thumb|Photo Source: BRILHO and SNV programme]]
 Sales agents are rigorously trained to explain the product's technology, features and benefits in Portuguese to customers. Most importantly, sales agents are trained to explain to potential customers during demos about where they could find the nearest Pamoja shop, giving them clear directions and the entity's opening times. We curate our key messages to be short and to the point by keeping it focused on the products we sell and their benefits.
 We have developed an awareness creation program where our local agents in each community where we have customers complement the work of promotion by giving stove demonstrations in road-shows, cooking workshops and house-visits in order to decrease the barriers of adoption. Stove demonstrations are an important way of showing the advantages of our system and cultivating customers.

@@ Line 65: / Line 65: @@
 == Constraints and Recommendations ==
-Despite being a prime market for the clean cooking sector, advanced cookstove businesses are yet to reach the low-income rural households due to the high level of credit risk and the low payment-collection rate
+Despite being a prime market for the clean cooking sector, advanced cookstove businesses are yet to reach the low-income rural households due to the high level of credit risk and the low payment-collection rate.
 With the current global pandemic ravaging the income streams of several peri-urban and rural households on a global scale, the ability to pay of our target customers appears to be increasingly tough. Therefore, in the current economic conditions, it is important to realize the value of our product and create demand through innovative marketing campaigns. The consequent visibility and demand are keys to our scaling ambitions in the region.

@@ Line 4: / Line 4: @@
 ==Company Outline==
 Pamoja Mocambique LDA is a profit-making Mozambican social enterprise dedicated to the promotion and sales of ultra-clean gasification stoves, sustainable solar energy and biomass fuels.
 '''Company Location''': Av. 25 de Setembro, R/C _Nampula
 '''Countries of Operation''': Mozambique, Sweden and Uganda
 '''Areas of operation''': Nampula province
 '''Company Size in Mozambique''': 11-50 staffs

@@ Line 44: / Line 44: @@
 Our other distribution channels include distribution through local cooperatives and farmers associations. Through our partnership with AMPCM (Associação Moçambicana de Promoção do Cooperativismo Moderno), we have been able to get in touch with local farmers, their associations and lending groups. The rural agents market our products at community gatherings. We have growingly observed that women are the largest user base of our products, and we are focusing our channels of engagement with local women’s groups.
-===O&M===
+===O&M and After Sales Service (Guarantee, Repair, Replacement....)===
 [[File:Pamoja Stoves 3.png|right|450x450px]]
 Sales agents are rigorously trained to explain the product's technology, features and benefits in Portuguese to customers. Most importantly, sales agents are trained to explain to potential customers during demos about where they could find the nearest Pamoja shop, giving them clear directions and the entity's opening times. We curate our key messages to be short and to the point by keeping it focused on the products we sell and their benefits.
@@ Line 51: / Line 51: @@
 Within our sales and customer relationship management processes, we have set out demonstrations which advise the customers on how to best utilise the product to make sure benefits of the product are realised. We maintain continuous communication with our customers through our sales team and from our call centre and after-sales team. We call all customers to welcome them and ask if they have any issues with the product and encourage them to contact us whenever needed. As we sell fuel and additional accessories along with our product, we are a natural point of contact for our customers for any questions, issues or malfunctions.
 We extend a very generous warranty for customers who use the stove for cooking to 3 years to encourage fuel purchase and register all fuel sales and malfunctions. The Smart Cookstove collects user-data for analysis on our server, allowing us to better track usage and malfunctions or improper use.
 In addition to the product itself, the retail pricing includes extensive after-sales support services during the warranty period that we offer on our product. Our network of stores is built around distributed shops with high visibility in the different urban and peri-urban neighbourhoods for sales of stoves and fuel, promotion activities and provision of customer support and maintenance. This improves customer confidence as problems can be fixed rapidly and there will always be personnel available for support. Simple maintenance on the stoves is performed directly by the agents at the shops, more advanced reparations are done by a technician at Pamoja central office in Nampula.
-==== Impacts on End-users ====
+=== Impacts on End-users ===
 More than 1,100 households have already benefited from Pamoja’s products. We can estimate an average net benefit per household of 5700 MZN per year over 5 years when the customers are using our stove and Moro Wakoroxo fuel instead of charcoal. Assuming 3 cookings a day and a 30% replacement of wood and 70% of charcoal, each stove generates an annual reduction of 5.7tons CO2eq. Our products result in significant reduction in emissions by enabling fuel switching while positively impacting the indoor living environment as well as reducing the pressure on local natural resources.