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Event - Empowering Electricity Consumers through User-friendly Bill Design

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Title
Empowering Electricity Consumers through User-friendly Bill Design
Organizer
CEEW-CAG
Type
Online Seminars
Focus
  • Energy Access
  • Other
Language
English
Start
2021/03/23 15:00 IST
End
2021/03/23 16:30 IST
Country
Worldwide
Venue
Online
URL
Description
The Council on Energy, Environment and Water (CEEW) and Citizen consumer and civic Action Group (CAG) are pleased to invite you to a webinar on ‘Empowering electricity consumers through user-friendly bill design’ on 23 March 2021, 1500-1630 hrs IST. Electricity bills are a primary mode of communication between the consumers and the distribution company (discom). However, our review of the electricity bill formats of 26 discoms in India highlights that bill formats used in several states do not provide the requisite information to consumers. The session will feature insights on how different discoms communicate information to their consumers through electricity bills, and how this could be further improved. Using a case study on Tamil Nadu, we will discuss the opportunities and strategies for improving bill formats, and their co-benefits for consumers and other actors.