Event - Empowering Electricity Consumers through User-friendly Bill Design

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Title

Empowering Electricity Consumers through User-friendly Bill Design

Organizer

CEEW-CAG

Type

Online Seminars

Focus

• Energy Access
• Other

Language

English

Start

2021/03/23 15:00 IST

End

2021/03/23 16:30 IST

Country

Worldwide

Venue

Online

URL

link to the event

Description

The Council on Energy, Environment and Water (CEEW) and Citizen consumer and civic Action Group (CAG) are pleased to invite you to a webinar on ‘Empowering electricity consumers through user-friendly bill design’ on 23 March 2021, 1500-1630 hrs IST. Electricity bills are a primary mode of communication between the consumers and the distribution company (discom). However, our review of the electricity bill formats of 26 discoms in India highlights that bill formats used in several states do not provide the requisite information to consumers. The session will feature insights on how different discoms communicate information to their consumers through electricity bills, and how this could be further improved. Using a case study on Tamil Nadu, we will discuss the opportunities and strategies for improving bill formats, and their co-benefits for consumers and other actors.