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Programme Assistant
Programme Assistant
- United Kingdom of Great Britain and Northern Ireland
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
- 25 days of annual leave plus bank holidays, with additional leave earned through length of service
- Three extra days off over the Christmas period as a gesture of goodwill
- A competitive pension scheme with generous employer contributions
- Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
- Two paid volunteering days per year – a chance to give back to the causes that matter most to you
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
Business Energy Scotland is funded by the Scottish Government to provide free, impartial support and access to funding to help small and medium-sized enterprises (SMEs) save energy, carbon and money. As Scottish businesses try to overcome the twin challenges of record energy prices and playing their part in reducing carbon emissions, our work is more important than ever.
The role
You will be the first point of contact for SMEs seeking expert advice on energy efficiency, low carbon heat, and renewable technologies. In this engaging role, you’ll handle enquiries via phone and email, provide essential back-office support, and help guide customers through their sustainability journey.
What you’ll do
You will play a vital role in delivering exceptional customer service, exceeding call quality standards, and ensuring every enquiry is handled efficiently and professionally. You will be the first point of contact, responding promptly to enquiries via helpline and emails, while accurately recording and tracking customer interactions.
Your attention to detail will help maintain high data quality, supporting colleagues in providing expert advice to SMEs. Working closely with internal teams and external consultants, you will ensure a seamless customer journey, proactively following up and contributing to the team's success in meeting key targets.
What you’ll bring
- Effective interpersonal and communication skills.
- Proficiency in written and numerical tasks.
- Good working knowledge of Microsoft Office applications (including Word, Excel, Teams, and Outlook).
- Experience of using administrative, tracking, and reporting systems.
- Background in roles that support team operations.
This page belongs to the Job Offers database.
