Customer service Representative Intern (Tewe, Ndau, Sena)- Mozambique
Customer service Representative Intern (Tewe, Ndau, Sena)- Mozambique
- Mozambique
Responsibilities, Deliverables and Activities:
- Handle outbound and inbound calls from Fenix customers - Assist customers when they have any difficulty or query - Be a brand ambassador - Receive customers and treat them with respect and dignity - Be empathetic and compassionate while dealing with and managing customer complaints - Educate and emphasize to customers the importance of the financing agreement they are committed to - Exercise patience with customers and follow up on all customer issues until fully resolved - Make courtesy calls to Fenix customers as required - Endeavor to give all Fenix customers a great end to end customer experience - Manage relationships to increase client retention - Always enter accurate and honest information into the Fenix data systems - Capture high-quality data that can be used to better serve our customers - Escalate unresolved issues or questions to your immediate supervisor - Support in building a conducive environment for both internal and external customers - Help in SMS translations when need arise - Create a good rapport with existing customers, identify new sales leads and communicate to the sales team - Cross-sell to existing customers
Required Skills & Experience:
- Minimum High school level or equivalent - Flexibility with the ability to work in shifts - Good local language skills. Candidates must be able to fluently speak at least two of the following languages: TEWE, Ndau, Sena (speaking Shona as well is an advantage) - Speaking more than one language is an advantage - Basic knowledge in English; - Exceptional Computer skills (MS Office package and internet browsing). - Excitement about Fenix’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa - Ability and drive to work independently - Thrives on teamwork
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