Service Delivery Officer

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Service Delivery Officer

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Job title
Service Delivery Officer
Okra Solar
Cap-Haitien / Gonaives
  • Haiti
Latin America and Caribbean

Language of description
Job description

Okra is looking for a Service Delivery Officer to join our team full-time in Haiti.

What you can expect to work on:

  • Training customers on how to use the Okra Pod and the Okra Harvest Software
  • Physical support of deployments to ensure that they are of the highest quality


  • Manage national after sales & troubleshooting of damaged components
  • Resolve support requests from customers
  • Impact data collection & analysis
  • Working with our customers to create and deploy experiments such as productive

appliance use and digital marketing to improve our customers capacity for scalable service delivery

  • Manage local staff as required

What we’re looking for (you can still apply if you don’t fit all the requirements):

  • Bachelor of Electrical Engineer or / and Strong engineering / technical experience
  • Self-motivated / Self - Starter / Decision taker
  • Community Engagement experience, using great communication ability and

language skills to navigate different types of communities in Haiti

  • Open-mindedness, willingness to learn and use digital tools / apps to boost

productivity & output

We also value these skills (you can still apply if you don’t fit all the requirements):

  • Experience with Slack, Airtable and G-suite
  • Planning and budgeting
  • A data & process driven mentality
  • A keen eye for marketing opportunities and content creation


  • Flexible work location and working hours
  • Professional career progression and opportunity to take on leadership


  • All expenses paid for national and international team trips (yearly team retreats,

hackathons, etc.)

  • Cover for work travel, health insurance, sick leave and equipment (i.e. laptops)
  • A great work culture in fast paced startup environment with multinational staff
  • The ability to take on additional relevant education while working
  • Mentorship from our investors (Schneider Electric, Greenway Grid Global) and a

range of experienced leaders and changemakers in our network.

Further details:
Application deadline

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