Service Delivery Officer

Service Delivery Officer

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Job title

Service Delivery Officer

Organisation

Okra Solar

City

Cap-Haitien / Gonaives

Country

• Haiti

Region

Latin America and Caribbean

Sector

Solar

Language of description

English

Job description

Opportunity:

Okra is looking for a Service Delivery Officer to join our team full-time in Haiti.

What you can expect to work on:

• Training customers on how to use the Okra Pod and the Okra Harvest Software
• Physical support of deployments to ensure that they are of the highest quality

standard

• Manage national after sales & troubleshooting of damaged components
• Resolve support requests from customers
• Impact data collection & analysis
• Working with our customers to create and deploy experiments such as productive

appliance use and digital marketing to improve our customers capacity for scalable service delivery

• Manage local staff as required

What we’re looking for (you can still apply if you don’t fit all the requirements):

• Bachelor of Electrical Engineer or / and Strong engineering / technical experience
• Self-motivated / Self - Starter / Decision taker
• Community Engagement experience, using great communication ability and

language skills to navigate different types of communities in Haiti

• Open-mindedness, willingness to learn and use digital tools / apps to boost

productivity & output

We also value these skills (you can still apply if you don’t fit all the requirements):

• Experience with Slack, Airtable and G-suite
• Planning and budgeting
• A data & process driven mentality
• A keen eye for marketing opportunities and content creation

Benefits:

• Flexible work location and working hours
• Professional career progression and opportunity to take on leadership

responsibilities

• All expenses paid for national and international team trips (yearly team retreats,

hackathons, etc.)

• Cover for work travel, health insurance, sick leave and equipment (i.e. laptops)
• A great work culture in fast paced startup environment with multinational staff
• The ability to take on additional relevant education while working
• Mentorship from our investors (Schneider Electric, Greenway Grid Global) and a

range of experienced leaders and changemakers in our network.

Further details: https://okrasolar.com/wp-content/uploads/2022/11/Recruitment-Job-description-_-Service-Delivery-Officer-Haiti-11.2022.pdf

Application deadline

2022/12/30

URL

https://okrasolar.com/wp-content/uploads/2022/11/Recruitment-Job-description- -Service-Delivery-Officer-Haiti-11.2022.pdf

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